Politique de retour

Online shop https://www.buy360.world/

I. Identification of the trader

1.1.This Complaints Procedure (hereinafter also referred to as the “CPR”) governs the legal relations between the Company and

Business name: VR Master s. r. o.
Registered office: Odbojárov 2559/7, Michalovce 071 01, Slovak Republic

Registered in the Commercial Register of the Municipal Court of Košice, Section Sro, Entry No. 36442/T
ID: 54154065

VAT NUMBER: 2121581946
Bank account: SK658330000000200202056904

The seller is not subject to value added tax

(hereinafter also referred to as “Seller” or “Merchant”) and any person who is a Buyer of products offered by the Seller on the Seller’s Web site and who acts in the position of a consumer within the meaning of other provisions of the General Terms and Conditions published on the Seller’s Web site and the relevant laws defining the consumer, within the framework of the applicable legislation of the Slovak Republic, in particular the following laws: the Act No.108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended, Act No., Act No. 40/1964 Coll. Civil Code, as amended, with the exception of point 4.4. of this Complaints Procedure, which regulates the legal relationship between the Trader and the Buyer, who does not act in the capacity of a consumer.

1.2.Email contact and telephone contact to the Seller is: 

Email: info@buy360.world

1.3.The address for sending complaints and withdrawals from contracts is:

VR Master s. r. o., Odbojárov 2559/7, Michalovce 071 01, Slovak Republic

II. Basic Provisions

2.1.This Complaints Procedure regulates the legal relations between Buyers who are consumers and the Trader. 

III. Exercise of the right of liability for defects

3.1.The Buyer may exercise the rights of liability for defects only if the defect has been pointed out to the Seller without undue delay, at the latest within 24 months from the acceptance of the item. If the defect is not pointed out within this period, the rights from liability for defects shall be extinguished.

I V. Liability for defects

4.1.The Seller shall be liable for any defect in the sold item at the time of delivery which becomes apparent within two years from the delivery of the item.

4.2.If the object of purchase is an item with digital elements, where the digital content or digital service is to be delivered continuously during the agreed period, the seller is liable for any defect in the digital content or digital service that occurs or manifests itself during the entire agreed period, but at least for two years from the delivery of the item with digital elements.

4.3.In the case of second-hand goods, the parties may agree on a shorter period of the seller’s liability for defects than in paragraphs 4.1 and 4.2, but not less than one year from the delivery of the goods.

4.4.The Seller shall be liable for any defect of the sold item at the time of its delivery to the Buyer, which is manifested within 6 months from the delivery of the item, if the Buyer is not acting in the capacity of a consumer. 

V. Rights under liability for defects

5.1.If the seller is liable for a defect in the sold item, the buyer has the right to have the defect removed by repair or replacement, le right to a reasonable discount on the purchase price or the right to withdraw from the purchase contract. 

5.2.The Buyer may refuse to pay the purchase price or part thereof until the Seller has fulfilled the obligations arising from liability for defects, unless the Buyer is in default in payment of the purchase price or part thereof at the time the defect is alleged. The buyer shall pay the purchase price without undue delay after the seller has fulfilled its obligations. 

5.3.The Buyer may exercise the rights from liability for defects, including the right under point 5.2., only if the Buyer has pointed out the defect within two months from the discovery of the defect, at the latest until the expiry of the period under points 4.1 to 4.3 of this Complaints Procedure.

5.4.The exercise of the rights of liability for defects does not exclude the right of the buyer to compensation for damages incurred as a result of the defect. 

VI. Statement of Defect

6.1.The defect can be reproached at any establishment of the Seller, at any other person of whom the Seller informed the Buyer before the conclusion of the contract or before the order was sent, or by means of remote communication at the address of the Seller’s registered office or place of business or at any other address of which the Seller informed the Buyer at the conclusion of the contract or after the conclusion of the contract.

6.2.If the Buyer has complained of a defect by mail which the Seller has refused to accept, the mail shall be deemed to have been delivered on the day of the refusal.

6.3. The Seller shall provide the Buyer with a written confirmation of the defect immediately after the Buyer has pointed out the defect. In the confirmation of the defect, the Seller shall specify the period within which the defect shall be removed in accordance with § 507 paragraph 1 of Act No. 40/1964 Coll., Civil Code, as amended. The period notified pursuant to the preceding sentence may not be longer than 30 days from the date of the defect, unless a longer period is justified by an objective reason beyond the control of the Seller.

6.4.If the Seller refuses liability for defects, the reasons for the refusal shall be notified in writing to the Buyer. If the Buyer proves the Seller’s responsibility for the defect by an expert opinion or an expert opinion issued by an accredited person, an authorized person or a notified person, the Buyer may reproach the defect repeatedly and the Seller may not refuse responsibility for the defect; the repeated reproach of the defect is not covered by § 621 paragraph 3 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended. The consumer’s costs associated with the expert opinion and the expert opinion are covered by § 509(2) of Act No. 40/1964 Coll., the Civil Code, as amended.

6.5.If, prior to the conclusion of the contract or, if the contract is concluded on the basis of an order of the Buyer, prior to the dispatch of the order, the Seller has informed the Buyer that defects can also be complained of by another person, the act or omission of that person shall be deemed to be an act or omission of the Seller for the purposes of liability for defects. 

VII. Removal of the defect 

7.1.The buyer has the right to choose to remove the defect by replacing the item or repairing the item. The Buyer may not choose a method of removing the defect which is not possible or which would cause the Seller disproportionate costs in comparison with the other method of removing the defect, taking into account all the circumstances, in particular the value which the item would have without the defect, the seriousness of the defect and whether the other method of removing the defect would cause the Buyer significant difficulties.

7.2.The Seller may refuse to remove the defect if repair or replacement is not possible or would require disproportionate costs taking into account all the circumstances, including the circumstances under 7.1. second sentence.

7.3.The Seller shall repair or replace the item within a reasonable period of time after the Buyer has pointed out the defect, free of charge, at his own expense and without causing serious inconvenience to the Buyer, taking into account the nature of the item and the purpose for which the Buyer has requested the item.

7.4.For the purpose of repair or replacement, the Buyer shall hand over or make available the item to the Seller or a person pursuant to Section 622(5) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended. The costs of taking over the item shall be borne by the seller.

7.5.The Seller shall deliver the repaired item or a replacement item to the Buyer at his own expense in the same or similar manner in which the Buyer delivered the defective item to him, unless the parties agree otherwise. If the Buyer fails to take possession of the item within six months of the date on which he should have taken possession of it, the Seller may sell the item. If the item is of greater value, the seller shall give the buyer prior notice of the intended sale and a reasonable additional period of time to take possession of the item. Immediately after the sale, the seller shall pay to the buyer the proceeds of the sale of the item after deducting the costs reasonably incurred by the seller in storing and selling the item, if the buyer exercises the right to a share of the proceeds within a reasonable period of time specified by the seller in the notice of intended sale of the item. The seller may destroy the thing at his own expense if it has not been sold or if the anticipated proceeds of sale will not be sufficient to cover even the costs which the seller has reasonably incurred in keeping the thing and the costs which the seller would necessarily have incurred in selling it.

7.6.The Seller, when removing a defect, shall ensure the removal of the item and installation of a repaired item or a replacement item, if the replacement or repair requires the removal of a defective item that was installed in accordance with its nature and purpose before the defect manifested itself. The Seller and the Buyer may agree that the removal of the item and the installation of the repaired or replacement item shall be arranged by the Buyer at the Seller’s expense and risk.

7.7.When removing a defect by replacing the item, the Seller is not entitled to compensation for damage caused by normal wear and tear of the item and to remuneration for normal use of the item prior to its replacement.

7.8.The Seller shall be liable for defects of the replacement item pursuant to Section 619 of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended.

7.9.The buyer has the right to a reasonable discount on the purchase price or may withdraw from the purchase contract without providing an additional reasonable period of time pursuant to Section 517(1) of Act No. 40/1964 Coll. Civil Code, as amended, if

a)the seller has not repaired or replaced the item,

b)the seller has not repaired or replaced the item in accordance with § 623 (4) and (6) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended,

c)the seller refused to remove the defect pursuant to § 623 (2) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended,

d)the item has the same defect despite the repair or replacement of the item,

(e) the defect is of such a serious nature as to justify an immediate reduction in the purchase price or withdrawal from the contract of sale; or

(f)the seller has declared or it is apparent from the circumstances that he will not remedy the defect within a reasonable time or without causing serious inconvenience to the buyer.

7.10.The discount on the purchase price must be proportional to the difference between the value of the sold item and the value that the item would have had if it were free of defects.

7.11. The Buyer may not withdraw from the Purchase Contract pursuant to clause 7.9 if the Buyer has participated in the defect or if the defect is insignificant. The burden of proving that the Buyer has contributed to the defect and that the defect is insignificant shall be on the Seller.

7.12.If the contract relates to the purchase of more than one item, the buyer may withdraw from the contract only in relation to the defective item. He may only withdraw from the contract in respect of the other items if he cannot reasonably be expected to have an interest in retaining the other items without the defective item.

7.13.The Buyer shall return the item to the Seller at the Seller’s expense upon withdrawal from the Contract or part thereof. The Seller shall ensure the removal of the item that was installed in accordance with its nature and purpose before the defect became apparent. If the Seller fails to remove the item within a reasonable time, the Buyer may arrange for the removal and delivery of the item to the Seller at the Seller’s expense and risk.

7.14.After withdrawal from the contract, the Seller shall return the purchase price to the Buyer no later than 14 days from the date of return of the item to the Seller or upon proof that the Buyer has sent the item to the Seller, whichever is earlier.

7.15.The Seller shall return the purchase price to the Buyer or pay the Buyer a discount on the purchase price in the same manner as used by the Buyer when paying the purchase price, unless the Buyer expressly agrees to a different method of payment. All costs associated with the payment shall be borne by the Seller.

7.16.The Seller shall not be entitled to compensation for damage caused by normal wear and tear of the item and to remuneration for normal use of the item before withdrawal from the contract of sale.

VIII. Liability for defects in digital performance

8.1.The trader shall be liable for any defect that the digital performance has at the time of its delivery and that becomes apparent within two years of its delivery, if it is a digital performance that is delivered in a single delivery or as a set of individual performances.

8.2.The trader shall rectify the defect of the digital performance within a reasonable period of time after the consumer has pointed out the defect, free of charge and without causing serious inconvenience to the consumer, taking into account the nature of the digital performance and the purpose for which the consumer has requested the digital performance. 

8.3.The trader may refuse to remove the defect if removal is not possible or if it would cause him disproportionate costs taking into account all the circumstances, in particular the value that the digital performance would have without the defect and the severity of the defect. 

IX. Liability for defects in service

9.1.The Seller shall be liable for any defect in the Service which is present at the time of delivery and which becomes apparent within two years of delivery of the Service.

9.2. When exercising rights under liability for defects in service, the provisions of Art. VI of these Complaints Regulations

X. Final Provisions

10.1.This Complaints Policy forms an integral part of the General Terms and Conditions and Privacy Policy and Privacy Notice of this Website. The documents – General Terms and Conditions and Privacy Policy and Privacy Notice of this Website are published on the domain of the Seller’s Website.10.2.This Complaints Procedure is valid and effective at the moment of its publication on the Seller’s Web site on 25.06.2025.