Algemene voorwaarden

General Terms and Conditions

Online shop https://www.buy360.world/

1. Identification of the trader

1.1.These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relations between the company

Bedrijfsnaam: VR Master s. r. o.
Maatschappelijke zetel: Odbojárov 2559/7, Michalovce 071 01, Slowaakse Republiek

Ingeschreven in het handelsregister van de gemeentelijke rechtbank van Košice, afdeling Sro, nr. 36442/T
ID: 54154065

BTW-NUMMER: 2121581946
Bankrekening: SK658330000000200202056904

Verkoper is niet onderworpen aan belasting over de toegevoegde waarde

(hereinafter also referred to as “Seller” or “Merchant”) and any person who is a Buyer of products offered by the Seller on the Seller’s Web site and who acts in the position of a consumer within the meaning of other provisions of these General Terms and Conditions and relevant laws defining the consumer, within the framework of the applicable legislation of the Slovak Republic, in particular the following laws: Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended , Act No. 40/1964 Coll. Civil Code as amended.

1.2.Email contact and telephone contact to the Seller is: 

E-mail: info@buy360.world

1.3.The address for sending complaints and withdrawals from contracts is:

VR Master s. r. o., Odbojárov 2559/7, Michalovce 071 01, Slowaakse Republiek

1. Definition of terms

2.1.For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll. as amended, states and defines the following terms:

 

2.2.A distance contract is a contract between a trader and a consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular by means of an online interface, electronic mail, telephone, fax, mailing list or offer catalogue

 

2.3.A trader (hereinafter also referred to as “Seller”) is a person who, in connection with a consumer contract, an obligation arising therefrom or in the course of a commercial practice, acts in the course of his business or profession, including through another person acting on his behalf or on his behalf.

2.4 A consumer is a natural person who is not acting in the course of his business or profession in connection with a consumer contract, an obligation arising therefrom or a commercial practice.

2.5.A consumer contract is any contract, regardless of its legal form, concluded between a trader and a consumer.

2.6.The term Internet shop is identical to the term Electronic shop and the term Web site.

2.7.The Buyer is any person (natural person or legal entity) who has placed an order, in particular by using the Seller’s website or by other means of long-distance communication.

2.8.Durable medium means a medium which enables the consumer or trader to store information addressed to the consumer or trader for a period of time which corresponds to the purpose fulfilled by the information and in a way which allows its unchanged reproduction and use in the future, in particular a letter, e-mail, USB stick, CD, DVD, memory card and computer hard drive.

2.9.A product is in particular a good, service, digital content.

 

2.10.A service is in particular any activity or performance that is offered or provided to a consumer, including a digital service.

2.11.Goods are any tangible movable thing. A good is a tangible medium that serves exclusively as a carrier of digital content, in particular a CD, DVD, USB stick and memory stick,

 

2.12.A thing with digital elements is any movable thing that contains digital content or a digital service or is connected to digital content or a digital service in such a way that the absence of digital content or a digital service would prevent the thing from performing its functions.

2.13.Digital content is data that is created and delivered in digital form.

2.14.A digital service is a service that allows a consumer to create, process or store data in digital form or to have access to such data, or that allows the exchange or any interaction of data in digital form that is uploaded or created by users of the service.

2.15.Digital performance is digital content and digital service

III. Basic Provisions

3.1.These General Terms and Conditions regulate the legal relations between Buyers who are consumers and the Trader. 

3.2.Contractual relations (as well as other legal relations that may arise from the contractual relationship) with Buyers who do not act in the capacity of a consumer are subject to the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.

1. Product order – conclusion of the purchase contract

4.1.The proposal for the conclusion of a purchase contract by the Buyer is the sending of an order of products by the Buyer, mainly by using the website of the Trader or other remote means of communication. 

 

4.2.The conclusion of the purchase contract between the Buyer and the Merchant occurs at the moment of delivery of the confirmation of receipt of the order to the Buyer, which the Buyer has created in accordance with point 4.1. of these GTC by the Merchant (electronically to the Buyer’s email address chosen by the Buyer in the process of creating the order).

1. Duration of the Purchase Contract

5.1.The Purchase Contract is concluded for a definite term and expires in particular upon fulfilment of all obligations of the Seller and the Buyer. In particular, the delivery and payment of the products in accordance with the concluded purchase contract. This provision shall be without prejudice to the rights of the Buyer under the statutory liability for defects in the products on the part of the Seller.

1. Purchase price  information on the purchase price

 

6.1.The price of products ordered through the Seller’s Website (hereinafter referred to as the “Purchase Price“) is stated separately for each product and is valid at the moment of creating an order by the Buyer.

 

6.2.The purchase price of the Products listed on the Seller’s Website is the total price of the Products, including all taxes, and is clearly stated on the Seller’s Website. 

VII. Delivery of products

7.1.The Seller is obliged to fulfill the order and deliver the products to the Buyer within a period of no later than 30 days from the date of conclusion of the Purchase Contract within the meaning of clause 4.2 et seq. of these GTC and payment of the total price of the order to the Seller. If both conditions set out in clause 7.1. of these GTC have been fulfilled (i.e. if the purchase contract has been concluded and the total price of the order has been paid to the Seller), the Seller is obliged to deliver the Products to the Buyer within a period of no later than 30 days from the date of fulfilment of both these conditions.

In the case of digital products, there is usually an immediate delivery by email environment.

VIII. Transfer of ownership

8.1.The title to the sold item and the risk of accidental destruction, accidental deterioration and loss of the item shall pass to the Buyer upon delivery.

 

1. Methods of payment

9.1 You may pay for products on the Seller’s Website in the following ways:

9.1.1.online payment via the STRIPE payment gateway

1. X. Freight – methods of transport of products and price for their transport 

10.1.The purchase price of the products does not include transport costs or other costs related to the delivery of the products 

10.2 Methods of delivery and price for delivery of ordered products:

10.2.1 Forms of Transport:

10.2.1.1.Delivery by electronic mail

10.2.1.2.Courier service

10.2.2.Prices for Transport:

10.2.2.1.Price for delivery by electronic mail – price 0 Eur

10.2.2.2.2.Price for delivery by courier service – price 10 Eur

1. Withdrawal of the Buyer from the Purchase Contract without stating a reason

11.1.The consumer has the right to withdraw from the contract concluded at a distance and from the contract concluded outside the business premises of the trader without giving any reason within the time limit pursuant to Article XII, paragraphs 12.1 to 12.3 of these GTC, except for the contract, the subject of which is:

11.2.Provision of a service where the service has been fully provided and the provision of the service has commenced before the expiry of the withdrawal period with the express consent of the consumer and the consumer has declared that he has been duly advised that by expressing his consent he loses the right to withdraw from the contract after the service has been fully provided, if the consumer is obliged to pay the price under the contract, 

11.3.D the delivery or provision of a product whose price depends on price movements in the financial market which are beyond the trader’s control and which may occur during the withdrawal period,

11.4.Delivery of goods made to the consumer’s specifications or custom-made goods,

11.5.Delivery of goods subject to rapid deterioration or perishability,

11.6.Delivery of goods enclosed in protective packaging that is not suitable for return for health or hygiene reasons, if the protective packaging has been damaged after delivery,

11.7.Delivery of goods which, due to their nature, may be inextricably mixed with other goods after delivery,

11.8.Delivery of alcoholic beverages, the price of which has been agreed at the time of conclusion of the contract, whereby their delivery can be made after 30 days at the earliest and their price depends on the movement of prices on the market, which cannot be influenced by the trader,

11.9.The performance of urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the trader; this does not apply to a contract the subject matter of which is the provision of a service other than repair or maintenance and to a contract the subject matter of which is the supply of goods other than spare parts necessary for the performance of the repair or maintenance, if the contracts were concluded during the trader’s visit to the consumer and the consumer has not ordered these goods or services in advance,

11.10.Delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that has been damaged after delivery,

11.11.Delivery of periodicals except for delivery under a subscription contract,

11.12.Goods purchased at public auction,

11.13.Provision of accommodation services for purposes other than housing, transportation of goods, car rental, provision of catering services or provision of services related to leisure activities, if according to the contract the trader is to provide these services at a precisely agreed time or within a precisely agreed period of time,

11.14.Delivery of digital content which the trader delivers otherwise than on a tangible medium, if the delivery of the digital content has commenced and the consumer has expressly consented to the commencement of the delivery of the digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing his consent he loses the right to withdraw from the contract by the commencement of the delivery of the digital content, and the trader has provided the consumer with a confirmation pursuant to § 17 par. 12(b) or 13(b) of Act No 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended, if the consumer is obliged to pay the price under the contract.

XII. Exercise of the right of withdrawal from a distance contract and a contract concluded away from the trader’s business premises

12.1.The consumer may withdraw from the contract concluded at a distance or from the contract concluded outside the trader’s premises within

a)14 days from the date of

acceptance of the goods by the consumer pursuant to clause 12.4.

the conclusion of a contract the subject of which is the provision of a service, 

the conclusion of a contract for the supply of water which is not for sale in a limited volume or in a specified quantity and a contract for the supply and collection of heat,

the conclusion of a contract for the supply of digital content which the trader supplies otherwise than on a tangible medium,

(b)30 days from the date of conclusion of the contract on or in connection with an unsolicited visit or at or in connection with a sales event. 

12.2.If the trader has provided the consumer with specific information regarding the instruction on the consumer’s right to withdraw from the contract in the case of a contract concluded at a distance and a contract concluded away from the trader’s business premises only subsequently, but no later than 12 months after the start of the withdrawal period pursuant to clause 12.1, the consumer may withdraw from the contract concluded at a distance or from the contract concluded away from the trader’s business premises within the following time limits 

(a)14 days from the date on which the trader has subsequently complied with the information obligation, if the time limit under 12.1.(a) has expired, or 

(b)30 days from the date on which the trader subsequently complied with the information obligation, if the time limit under paragraph 12.1(b) is to run.

12.3.If the trader has not provided the consumer with specific information regarding the instruction on the consumer’s right to withdraw from the contract in the case of a contract concluded at a distance and a contract concluded away from the trader’s business premises, even according to paragraph 12.2, the consumer may withdraw from the contract concluded at a distance or from the contract concluded away from the trader’s business premises within 12 months from the expiry of the period according to paragraph 12.1.

12.4.The goods shall be deemed to have been accepted by the consumer at the moment when the consumer or a third party designated by the consumer, other than the carrier, accepts all parts of the ordered goods, or if

a)the goods ordered by the consumer in one order shall be delivered separately, at the moment of receipt of the goods that were delivered last,

(b) he delivers goods consisting of several parts or pieces, at the time of taking delivery of the last part or piece,

(c)he delivers the goods repeatedly over a period of time, from the moment of receipt of the first goods.

12.5.The consumer may withdraw from a contract concluded at a distance or from a contract concluded away from the trader’s premises, the subject of which is the delivery of goods, even before the withdrawal period has started.

12.6.The consumer may exercise the right to withdraw from a contract concluded at a distance or from a contract concluded outside the trader’s business premises in a documentary form or in the form of a record on another durable medium, and if the contract was concluded orally, any unambiguously formulated statement of the consumer expressing the consumer’s will to withdraw from the contract (hereinafter referred to as the “withdrawal notice”) shall be sufficient to exercise the consumer’s right to withdraw from the contract. The consumer may use the model withdrawal form.

12.7.The withdrawal period pursuant to paragraphs 12.1 to 12.3 shall be deemed to have been observed if the consumer sends a withdrawal notice to the trader no later than on the last day of the period.

12.8.The consumer may withdraw from the contract only in relation to a specific product or products, if the trader has delivered or provided several products on the basis of a distance contract or a contract concluded outside the trader’s premises.

12.9.The burden of proof of the exercise of the right of withdrawal shall be borne by the consumer. 

XIII. Consumer’s rights and obligations after withdrawal from a distance contract and a contract concluded away from the trader’s business premises

13.1.Within 14 days from the date of withdrawal from the distance contract or from the contract concluded outside the trader’s premises pursuant to point 12.1, the consumer is obliged to send the goods back or hand them over to the trader or to a person designated by the trader to take over the goods; this does not apply if the trader proposes to collect the goods personally or through a person designated by the trader. The time limit referred to in the first sentence shall be deemed to have been complied with if the consumer sends the goods to the trader no later than the last day of the time limit.

13.2.When withdrawing from a distance contract or a contract concluded away from the trader’s premises pursuant to point 12.1, the consumer shall only bear the costs of returning the goods to the trader or to the person designated by the trader to receive the goods; this does not apply if the trader has agreed to bear the costs himself or if the trader has failed to fulfil the information obligation, i.e. if the trader has not provided the consumer with specific information regarding the instruction on the consumer’s right to withdraw from the contract in the case of a distance contract and a contract concluded away from the trader’s premises.

13.3 .The consumer shall be liable for the reduction in the value of the goods resulting from handling of the goods which is beyond the scope of handling necessary to ascertain the characteristics and functionality of the goods; this shall not apply if the trader has not fulfilled the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended.

13.4.The consumer is obliged to pay the merchant the price for the performance actually provided until the date of delivery of the notice of withdrawal from the contract, if the consumer pursuant to § 19 paragraph 1 of Act No. 108/2024 Coll. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended, withdraws from a contract concluded at a distance or from a contract concluded away from the trader’s premises, the subject of which is the provision of a service, the supply of water not for sale in a limited volume or in a specified quantity, or the supply of heat, and before the commencement of the provision of the performance has given its express consent pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended. The price for the performance actually provided shall be calculated proportionally on the basis of the total price agreed in the contract. The price for the performance actually provided shall be calculated on the basis of the market price of the performance provided if the total price agreed in the contract is overestimated.

13.5.The Consumer shall not incur any further obligations or costs from exercising the right to withdraw from a distance contract or a contract concluded outside the trader’s business premises pursuant to 11.1. except for the obligations pursuant to 13.1., 13.3. to 13.5. and the obligation to pay additional costs pursuant to 14.3.

XIV. The rights and obligations of the trader after the withdrawal of the consumer from the contract concluded at a distance and from the contract concluded away from the trader’s premises

14.1.The trader is obliged to return to the consumer all payments received from him on the basis of or in connection with a distance contract, a contract concluded away from the trader’s premises or a supplementary contract, including the costs of transport, delivery, postage and other costs and fees, within 14 days from the date of receipt of the notice of withdrawal from the contract. 

14.2.The trader is obliged to return to the consumer all payments under paragraph 14.1. to the extent corresponding to the withdrawal from the contract, unless the consumer has withdrawn from the entire distance contract or from the entire contract concluded outside the trader’s premises. The trader may not charge the consumer additional costs for transport, delivery, postage and other costs and charges.

14.3.The trader is not obliged to pay additional costs to the consumer if the consumer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the trader. Additional costs means the difference between the cost of delivery chosen by the consumer and the cost of the cheapest normal method of delivery offered by the trader.

14. 4.The trader is not obliged to refund the consumer the payments under point 14.1. upon withdrawal from a distance contract or a contract concluded outside the trader’s premises, the subject of which is the delivery of goods, before the goods are delivered to the consumer or until the consumer proves that the goods have been sent back to the trader, unless the trader proposes to collect the goods in person or through a person designated by the trader.

14.5.The trader is obliged to return the payments to the consumer according to point 14.1. in the same way as the consumer used when paying them; this is without prejudice to the right of the trader to agree with the consumer on another method of payment, if the consumer will not be charged any fees in connection with the payment.

14.6.The trader is obliged to arrange collection of the goods at his own expense within the time limit according to paragraph 14.1., if on the basis of a contract concluded outside the trader’s premises the goods were delivered to the consumer’s home at the time of conclusion of the contract and taking into account the nature of the goods it is not possible to send the goods back to the trader by post. 

14.7.The unilateral set-off of claims of the trader and the consumer arising from the withdrawal from the contract according to clause 11.1 is prohibited.

14.8.The trader may not require the consumer to pay the costs for 

a)the provision of a service, the supply of water which is not for sale in a limited volume or in a specified quantity, or for the supply of heat during the withdrawal period pursuant to clauses 12.1 to 12.3, irrespective of the extent of the performance provided, if:

the trader has failed to provide the consumer with information pursuant to Section 15(1)(f) or (h) of Act No 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended, or

the consumer has not given the trader explicit consent to commence the provision of the service or the supply of water or heat pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended,

(b) the supply, in whole or in part, of digital content which the trader supplies otherwise than on a tangible medium, if:

the consumer has not given the trader explicit consent to start the delivery of digital content pursuant to Section 17(10)(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended,

the consumer has failed to declare that he has been duly informed that he loses the right of withdrawal by giving his consent under the first point; or

the trader has not provided the consumer with a confirmation pursuant to § 17 (12) (b) or (13) (b) Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended.

1. Supervisory Authority

 

15.1.The competent authority exercising supervision over legality in the field of consumer protection is:

Inspectorate of the Slovak Trade Inspection

based in Košice for the Košice Region

Vrátna 3, P. O. BOX A-35, 040 65 Košice 1

Supervision Department

tel. 055/729 07 05, 055/622 76 55

fax 055/622 46 95

email: ke@soi.sk 

e-mail address for sending suggestions: podnety@soi.sk

XVI. Alternative Dispute Resolution

16.1.If the Consumer is not satisfied with the manner in which the Seller has handled his/her complaint or believes that the Seller has violated his/her rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller responds to the Consumer’s request under the preceding sentence in a negative manner or fails to respond to such a request within 30 days from the date of its dispatch by the Consumer, the Consumer shall have the right to file a motion for the initiation of an alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendment and supplementation of certain acts, as amended. The competent entity for alternative dispute resolution of consumer disputes with the Seller is the Slovak Trade Inspection (contact https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. 

The consumer has the right to choose to which of the above alternative dispute resolution entities to turn. The consumer may use the online dispute resolution platform available on the website http://ec.europa.eu/consumers/odr/ or directly on the website https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage to submit a proposal for alternative dispute resolution of his/her consumer dispute. Alternative dispute resolution can only be used by the Buyer who is acting in the capacity of a consumer when concluding and performing the contract. Alternative dispute resolution applies only to disputes between the consumer and the P seller arising out of or in connection with a consumer contract. Alternative dispute resolution applies only to distance contracts. The ADR entity may reject the proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.

All other information regarding alternative dispute resolution between the Seller and the Buyer – consumer arising from the Purchase Contract as a consumer contract or related to the Purchase Contract as a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Additions to Certain Acts, as amended.

XVII. Additional provisions

17.1.The Seller shall not conclude a contract of sale or sell, broker or deliver alcoholic beverages /products/, tobacco products and other products to persons (Buyers) who are under 18 years of age at the time of conclusion of the contract of sale and whose sale is prohibited to persons under 18 years of age, in accordance with and in accordance with the valid and effective legislation of the Slovak Republic. Accordingly, the Seller shall verify that the Buyer is over 18 years of age by checking the Buyer’s age by means of the Buyer’s identity document (ID card or passport) when handing over the order to the Buyer. The Seller shall do the above through the authorized person who is to deliver the order to the Buyer. If the Buyer is under 18 years of age, or if the Buyer fails or refuses to prove his/her age, the Seller shall not deliver the order to the Buyer and the Purchase Contract shall be terminated.

XVIII. Information on adopted codes

18.1.The Merchant informs Consumers that there are no specific relevant codes of conduct to which the Seller has committed itself to adhere, a code of conduct being an agreement or set of rules that define the Seller’s conduct, which the Seller has undertaken to comply with this Code of Conduct in relation to one or more specific business practices or business sectors, unless these are provided for by law or by other legislation or action of a public authority, which the Seller has undertaken to comply with, and the manner in which the consumer may become aware of them or obtain their text.

XIX. Consumer evaluation of products

19.1.The Merchant does not control and limit the evaluation of products only to persons who have purchased the product from the Merchant. 

1. Final Provisions

20 .1.The Seller reserves the right to change the General Terms and Conditions. The obligation of written notification of the change of the General Terms and Conditions is fulfilled by placing it on the Seller’s Website. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of conclusion of the Purchase and Sale Contract until its termination.

20.2.These General Terms and Conditions form an integral part of the Complaints Policy and the Privacy Policy and Privacy Notice of this Website. The documents – the Complaints Policy and the Privacy Policy and Privacy Notice of this Website are published on the domain of the Seller’s Website.

20.3.These General Terms and Conditions shall come into force and effect upon their publication on the Seller’s Website op 25.06.2025